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    Qixla Host

    Service Delivery Policy

    This Service Delivery Policy outlines how Qixla Host delivers software development and IT consulting services to our clients. We are committed to providing high-quality deliverables on time and within scope.

    1. Project Initiation

    Every software development project begins with a structured initiation process:

    • Initial consultation to understand your requirements
    • Detailed project scope and requirements analysis
    • Technical feasibility assessment and recommendations
    • Project timeline and milestone planning
    • Formal project agreement and contract signing
    • Project kickoff meeting with the development team

    2. Development Methodology

    We follow industry-standard development methodologies:

    • Agile development with regular sprint cycles
    • Continuous integration and deployment practices
    • Regular client reviews and feedback sessions
    • Iterative development with incremental deliveries
    • Quality assurance testing at each development stage
    • Documentation and code review processes

    3. Communication and Reporting

    We maintain transparent communication throughout the project:

    • Weekly progress reports and status updates
    • Regular video conferences and project meetings
    • Access to project management tools and dashboards
    • Immediate notification of any issues or delays
    • 24/7 communication channels for urgent matters
    • Dedicated project manager as your primary contact

    4. Quality Assurance

    Our quality assurance process ensures high-standard deliverables:

    • Comprehensive testing at unit, integration, and system levels
    • User acceptance testing with client participation
    • Performance testing and optimization
    • Security testing and vulnerability assessments
    • Cross-browser and device compatibility testing
    • Code review and quality audits

    5. Delivery Timelines

    We are committed to meeting agreed delivery timelines:

    • Realistic timeline estimation based on project complexity
    • Milestone-based delivery schedule with clear deadlines
    • Buffer time included for testing and revisions
    • Early warning system for potential delays
    • Contingency planning for critical path activities
    • Flexible scheduling to accommodate urgent requirements

    6. Deliverable Formats

    Software deliverables are provided in the following formats:

    • Source code with comprehensive documentation
    • Compiled applications ready for deployment
    • Database scripts and configuration files
    • User manuals and technical documentation
    • Installation and deployment guides
    • Training materials and video tutorials

    7. Deployment and Go-Live Support

    We provide comprehensive deployment support:

    • Production environment setup and configuration
    • Data migration and system integration
    • Go-live support with dedicated technical team
    • Post-deployment monitoring and issue resolution
    • User training and knowledge transfer sessions
    • Warranty period support as specified in agreements

    8. Change Management

    Changes to project scope are managed through a formal process:

    • Written change requests with detailed specifications
    • Impact assessment on timeline and budget
    • Client approval required before implementing changes
    • Updated project documentation and agreements
    • Revised delivery schedules communicated promptly
    • Change log maintained for project transparency

    9. Risk Management

    We proactively identify and manage project risks:

    • Risk assessment during project planning phase
    • Mitigation strategies for identified risks
    • Regular risk monitoring and review
    • Contingency plans for critical project components
    • Escalation procedures for high-impact issues
    • Insurance coverage for professional liability

    10. Post-Delivery Support

    Our commitment continues after project delivery:

    • Warranty period for bug fixes and issues
    • Optional maintenance and support contracts
    • Software updates and enhancement services
    • Technical support and troubleshooting
    • Performance monitoring and optimization
    • Long-term partnership for future requirements

    11. Service Level Agreements

    We commit to the following service levels:

    • Response time: Within 24 hours for all communications
    • Issue resolution: Based on severity levels defined in agreements
    • Availability: 99.9% uptime for delivered applications
    • Performance: Meeting specified performance benchmarks
    • Security: Compliance with industry security standards
    • Documentation: Complete and up-to-date project documentation

    12. Contact Information

    For questions about our service delivery process, please contact us at: