1
    Qixla Host

    Refund Policy

    At Qixla Host, we are committed to delivering high-quality software development and IT consulting services. This Refund Policy outlines the terms and conditions for refunds on our professional services.

    1. Service-Based Refund Policy

    As a software development and IT consulting company, our services are primarily project-based and customized. Refund eligibility depends on the specific circumstances and project stage:

    • Refunds are evaluated on a case-by-case basis
    • Project-specific terms may override general refund policies
    • Completed work and delivered milestones are generally non-refundable
    • Refund requests must be submitted in writing with detailed justification

    2. Consultation and Planning Phase Refunds

    For initial consultation and project planning services:

    • Full refund available within 7 days if no work has commenced
    • 50% refund available if only initial consultation has been provided
    • No refund once detailed project planning and documentation begins
    • Refund requests must be made before project development starts

    3. Development Project Refunds

    For ongoing software development projects:

    • Refunds calculated based on completed vs. remaining work
    • Completed milestones and delivered features are non-refundable
    • Partial refunds may be available for uncompleted project phases
    • Client must provide valid reasons for project cancellation
    • All delivered code and documentation remain with the client

    4. Quality Guarantee

    We stand behind the quality of our work:

    • Free bug fixes during the warranty period (typically 30-90 days)
    • Rework at no additional cost if deliverables don't meet specifications
    • Partial refunds considered if quality issues cannot be resolved
    • Quality disputes resolved through independent technical review

    5. Non-Refundable Services

    The following services are generally non-refundable:

    • Completed software development work and delivered applications
    • Technical consulting sessions and strategy meetings
    • Custom research and analysis reports
    • Third-party software licenses purchased on client's behalf
    • Training sessions and knowledge transfer activities
    • Emergency support and urgent development work

    6. Refund Process

    To request a refund, please follow this process:

    • Submit a written refund request to billing@qixlahost.xyz
    • Include project details, payment information, and reason for refund
    • Provide supporting documentation for your refund claim
    • Allow 5-10 business days for refund request review
    • Approved refunds processed within 10-15 business days
    • Refunds issued to the original payment method when possible

    7. Dispute Resolution

    If you're not satisfied with our refund decision:

    • Request escalation to senior management
    • Provide additional documentation supporting your case
    • Consider mediation through professional arbitration services
    • Legal disputes subject to jurisdiction of Mumbai, Maharashtra courts

    8. Project Cancellation

    If you need to cancel a project:

    • Provide written notice as early as possible
    • Pay for all completed work up to cancellation date
    • Receive all deliverables completed at time of cancellation
    • Cancellation fees may apply as specified in project agreements
    • Unused advance payments may be refunded after deducting completed work

    9. Force Majeure and Extraordinary Circumstances

    In cases of extraordinary circumstances beyond our control:

    • Natural disasters, pandemics, or government restrictions
    • Major technical failures or security breaches
    • Client business closure or bankruptcy
    • Refund terms may be modified based on circumstances
    • Alternative solutions prioritized over refunds when possible

    10. Satisfaction Guarantee

    We are committed to your satisfaction:

    • Open communication throughout the project lifecycle
    • Regular reviews and feedback incorporation
    • Willingness to make reasonable adjustments to meet your needs
    • Transparent pricing and no hidden fees
    • Professional service delivery standards

    11. Payment Method Considerations

    Refund processing varies by payment method:

    • Credit card refunds: 5-10 business days
    • Bank transfer refunds: 7-15 business days
    • International payments: Additional processing time may apply
    • Payment processor fees may be deducted from refunds
    • Currency conversion rates apply for international refunds

    12. Contact Information

    For refund requests or questions about this policy:

    This refund policy is subject to the terms and conditions outlined in individual project agreements. Project-specific refund terms may supersede this general policy where applicable.